Shipping policy

Shipping Policy – Cartivo

Welcome to Cartivo. We are committed to delivering your orders quickly and safely. Please read our shipping policy carefully.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on Sundays or public holidays.

  • Once your order is shipped, you will receive a shipping confirmation message/email.

Shipping Time

  • Standard delivery time is 5–7 business days depending on your location.

  • Delivery times may vary due to weather, courier delays, or high order volumes.

Shipping Charges

  • Shipping charges (if applicable) will be calculated and shown at checkout before completing the purchase.

Order Tracking

  • After your order is shipped, you may receive tracking information so you can track your package until it reaches you.

Incorrect Address

  • Please ensure that your shipping address is correct while placing the order.

  • Cartivo is not responsible for delays or losses caused by incorrect or incomplete addresses.

Return Policy (7 Days)

We offer a 7-day return policy for eligible products.

Return Eligibility

You can request a return if:

  • The product is damaged or defective

  • You received the wrong item

  • The product is unused and in its original packaging

Return Request

  • To request a return, contact us within 7 days of delivery.

  • Email us at: cartivoindia.co@gmail.com

  • Include:

    • Order number

    • Product name

    • Reason for return

    • Photos (if the item is damaged)

Refund Process

  • After we receive and inspect the returned item, we will process the refund or replacement.

  • Refunds may take 5–7 business days to appear in your original payment method.

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Items without original packaging

  • Products damaged by misuse